Car Hire Malaga Railway Station

There is no signage for entry to return car and Google maps was sending to the wrong location which is hotel parking. They need to have proper parking sign for car rental return on the main road and not inside parking.

Hertz Customer

Lots of mixed reviews here, so it was difficult for me to pull the trigger, but we did need a car. The location is great, if coming from old town. Gema helped us get our car. Luckily there was only one person in front of us, so it went quick. (I'm a Gold Member, which doesn't mean anything expedited at this location.) There is no inspection for the car, they just email you a slip with their inspection, so do be sure to photograph the car yourself, especially the rims, bumper, corners, trunk/hood, etc. The car selection was accurate. Getting out of the garage requires scanning some code they give you. Be careful driving around, as there are occasional speed cameras, and you will get fined driving through areas of old town, unless a hotel gives the authorities your license plate number, which allegedly exempts your vehicle. Returning the car was tough. It was difficult to find the building because Google maps took me somewhere else. When I did find the correction location, the signage to go down the correct garage ramp was unclear, as there are two entrances. It turned out we needed to take the second entrance on the left. Upon drop off, there is no one to scan you out or review the car, so be sure to take more photos on the return. You need to go upstairs and check out there. Hopefully no line. I did insist that someone from the office come down and double check the car with me. In this case, Teresa was happy to do so. She did confirm the car was undamaged and signed me out and emailed me the receipt. My mobile wasn't on, so I had to go upstairs again to confirm I got the correct receipt. With all the mixed reviews, I think this last step is vital to avoid confusion down the line. This is also why I am deducting one star from an otherwise excellent experience. I'd rent with them again, but follow these steps. Hopefully when you rent, there will be someone downstairs to check you out, like at all other rental locations.

Hertz Customer

Be prepared to wait 10-15 minutes per customer, which isn’t great, but Teresa is so pleasant that I couldn’t leave a truly horrible review.

Hertz Customer

(Translated by Google) The employees were very friendly and everything was uncomplicated... However, be careful with additional services. The all-round complete protection was offered to us for an additional €58...the amount was also listed on the final invoice, but VAT of €12 was added. We also ordered the smallest category...Fiat 500. On site they tried to offer us a larger vehicle because there were 4 of us. Luckily we declined. There was no vehicle in that class (they probably knew that) and we got a bigger one for the same price. (Original) Mitarbeiter waren sehr freundlich und alles war unkompliziert... Allerdings aufpassen bei Zusatzleistungen. Der Rundum Komplettschutz wurde uns für 58€ zusätzlich angeboten...bei der Abschluss-Rechnung war der Betrag auch aufgeführt, allerdings kam dann noch die Mehrwertsteuer von 12€ drauf. Außerdem hatten wir die kleinste Kategorie...Fiat 500 bestellt. Vor Ort wurde versucht, uns ein größeres Fahrzeug anzubieten, da wir zu 4 waren. Glücklicherweise hatten wir abgelehnt. Es gab nämlich gar kein Fahrzeug in der Klasse (das wussten die bestimmt) und wir haben ein größeres zum gleichen Preis bekommen.

Hertz Customer