Using Your Vehicle Hire
Rental Extensions

If you would like to use your vehicle for longer than originally booked, you can use our online tool to extend the rental duration. Alternatively, let our staff know when you pick up your vehicle or contact the branch once you are on the road to arrange for additional days.

Guidance on Driving Abroad

If you are renting one of our vehicles abroad, we recommend that you familiarise yourself with the local driving and road regulations for that Country. You may find some useful information here.

What to do if you Experience Problems

If you have any problems with your rental car please call our breakdown assistance. You will find contact details within your rental wallet and on your key fob. Alternatively call the branch you picked up your car from (the number is available on your booking confirmation).

Tolls, Fees & Penalty Charges

Please remember that you are fully responsible for all road tolls and any fines or breaches of traffic regulations during your rental. Any costs get passed straight to you, plus a small admin fee to cover the process. See the full breakdown on tolls, fines, and penalties here .

London Congestion Charge

Driving into Central London? There's a charge for that.

The zone covers the city centre, roughly bounded by the Inner Ring Road, from King's Cross down to Vauxhall, and Paddington across to Whitechapel. [1, 2, 3]

  • Cost: £18 a day. [1]
  • Hours: Monday to Friday, 7am to 6pm. Weekends and bank holidays, 12pm to 6pm. [1]
  • How to pay: Online, or set up Auto Pay through the official Transport for London Congestion Charge site. [1]
  • One thing to know: This is separate from London's Ultra Low Emission Zone (ULEZ), which charges older, higher-emission vehicles across all London boroughs. Two zones, two charges.

Clean Air Zones (CAZs)

Several UK cities run Clean Air Zones. They're mainly about emissions, but they work somewhat like congestion charges — restricting driving into specific areas. [1, 2, 3, 4, 5]

Here's where they apply, and what they cost:

  • Birmingham: All roads inside the A4540 Middle Ring Road. £8 a day for cars that don't meet emissions standards.
  • Bristol: The central city area. £9 a day for non-compliant cars.
  • Sheffield: The inner city ring road (A61). £10 a day for non-compliant vans and lorries (private cars aren't charged).
  • Newcastle and Gateshead (Tyneside): The Tyne Bridge, Swing Bridge, and High Level Bridge. This is a Class C zone, so private cars and motorcycles aren't charged at all. Non-compliant taxis, private hire vehicles, vans, and minibuses pay £12.50 a day. Buses, coaches, and HGVs pay £50 a day.
  • Portsmouth: The southwest of the city. £10 a day for non-compliant buses, taxis, and HGVs (private cars aren't charged).
  • Bradford: The city centre and outer ring road. £7 to £50 a day for polluting heavy vehicles and taxis (private cars aren't charged).
  • Bath: The city centre. £9 a day for non-compliant taxis and commercial vehicles (private cars aren't charged). [1, 2, 3, 4, 5]

Other Schemes

Oxford: The city centre runs a Zero Emission Zone (ZEZ). Most non-electric vehicles pay £2 to £10 a day. [1]

  • Hours: 7am to 7pm, every day of the year, no exceptions for weekends or holidays.
  • How it works: One charge covers the whole day, so you can come and go as often as you like once it's paid. Only fully electric vehicles get in free.

Low Emission Zones (LEZ) — Scotland

Scottish cities take a different approach. Instead of a daily toll, non-compliant vehicles are prohibited from the zone outright. Drive one in, and it's a penalty charge, not a fee. [1]

  • Hours: These zones run around the clock — 24 hours a day, every day of the year, including Christmas.
  • Where:
    • Aberdeen
    • Dundee
    • Edinburgh
    • Glasgow [1]
  • The cost of getting it wrong: Penalties start at £60 and double with every repeat breach within 90 days, up to £480 for cars. Pay within 14 days and it's halved. Stay out of the zone for 90 days, and it resets to £60.
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