Processing / Resolving Damage Claims
At the return location, a staff member will compare the condition of the vehicle against the Pre-Rental Inspection Form and record it on the Post-Rental Inspection Form for you to agree and sign (if present). You will be charged for any damage caused during your rental.
Leaving Feedback on your Experience
We would like to hear any feedback you may have about your Hertz experience so we can improve our products and services. Please complete our Online Customer Satisfaction survey you will be emailed after your rental is complete.
How to Make a Complaint
Our Hertz Customer Relations team aim to resolve all complaints quickly and fairly (Contact: 0207 365 33 69). However, if you feel we are unable to resolve your problem you can contact the European Car Rental Conciliation Service, which is an independent conciliation service.