At the return location, a staff member will compare the condition of the vehicle against the Pre-Rental Inspection Form and record it on the Post-Rental Inspection Form for you to agree and sign (if present). You will be charged for any damage caused during your rental.

We would like to hear any feedback you may have about your Hertz experience so we can improve our products and services. Please complete our Online Customer Satisfaction survey you will be emailed after your rental is complete.

Our Hertz Customer Relations team aim to resolve all complaints quickly and fairly (contact: 020 7365 3369).

If you have exhausted our complaints procedure with regards to a UK rental, you can complain to our trade association the British Vehicle Rental and Leasing Association who are a Trading Standards Institute approved alternative dispute resolution provider.

If you have exhausted our complaints procedure with regards to a European cross border rental, you can complain to the European Car Rental Conciliation Service who are also a Trading Standards Institute approved alternative dispute resolution provider.