Hertz Gold+ FAQs

To redeem points and reserve a car online, log in to hertz.co.uk and make a reservation. Select "Use my Hertz Gold+ Points." If your itinerary qualifies for a reward, you'll see your options on the "Review and Book" page. For further help, view these instructions. Please keep in mind, you will still be responsible for any taxes and fees associated with the rental.

Yes. When you redeem points for rentals, the points apply to the base rate. You are responsible for any additional costs associated with your reward rental, which may include governmental surcharges, taxes, tax reimbursement, vehicle license fees, airport related fees, Fuel Purchase Option, refuelling, excess mileage charge, insurance and optional items. Please note these additional charges vary based on many factors and may exceed the base price of your rental.

Earn and redeem Hertz Gold+ points at participating locations in the United States, Canada, Puerto Rico, St. Thomas U.S. Virgin Islands, Australia, New Zealand, Brazil, the United Kingdom, France, Germany, Norway, Denmark, Sweden, Finland, Italy, Spain (mainland only), Belgium, Czech Republic, Slovakia, Luxembourg and the Netherlands.

If a reservation which was booked with rewards points is cancelled within 24 hours of booking, all points will be returned to the member's account. If a reservation that was booked using points is cancelled more than 24 hours before the scheduled pickup time the following points will be forfeited: If a Gold member, 50% of the points used toward the booking will be forfeited; If a Hertz Five Star® member, 25% of the points used toward the booking will be forfeited; If a Hertz President's Circle® member, all points will be returned to the member's account. See our full point cancellation policy here.

Earn and redeem Gold+ points at participating locations in the United States, Canada, Puerto Rico, St. Thomas US Virgin Islands, Australia, New Zealand, the United Kingdom, France, Germany, Norway, Denmark, Sweden, Finland, Ireland, Italy, Spain, Belgium, Luxembourg, and the Netherlands. Rentals in Switzerland will earn points, but members are unable to redeem rewards points there.

You must be a member of Hertz Gold+ in order to earn points, and only members with an address in the following countries may participate:

• EUROPE
  Belgium, Denmark, France, Finland, Germany, Ireland, Italy, Luxembourg, the Netherlands, Norway, Spain (mainland only), Sweden, Switzerland, the United Kingdom, Czech Republic and Slovakia
• NORTH AMERICA AND U.S. TERRITORIES
  United States, Bermuda, Canada, Mexico, American Samoa, Guam, Northern Marianas, Puerto Rico, St. Croix, St. John, St. Thomas
• CARIBBEAN
  Anguilla, Aruba, Barbados, Bahamas, British Virgin Islands, Cayman Islands, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, Netherlands Antilles, San Marino, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Trinidad and Tobago,Turks and Caicos
• CENTRAL AND SOUTH AMERICA
  Argentina, Bolivia, Brazil, Belize, Chile, Colombia, Costa Rica, Ecuador, Falkland Islands, French Guiana, Guatemala, Guyana, Honduras, Nicaragua, Panama, Peru, Paraguay, Suriname, El Salvador, Uruguay, Venezuela
• ASIA-PACIFIC
  Australia, China, Japan, New Zealand, Palau, Singapore, South Korea

To earn Hertz Gold+ points automatically on all your qualified rentals, update your member profile:

1. Log in at hertz.co.uk
2. At the top navigation bar, click on "My account," and then "My Profile."
3. Click "Edit" under "Membership Details." Then check the Hertz Gold+ box and click "Update."

If reserving by phone, tell the Hertz representative you would like to start earning Hertz Gold+ points.

No, if you choose to enter a frequent traveller program and number you will not earn Hertz Gold+ points.

Yes, if your qualifying rental included the correct promotion code and/or CDP number and the rental occurred in the past six months and qualified for the promotion.

See "How do I receive points for past rentals?" listed below for details.

To request retroactive credit for Hertz Gold+ points, log in to your Hertz Gold+ account on hertz.co.uk. Then click "My Account," followed by "Use My Points." Click the "Missing Points Request" and complete the online form.

To check your point balance online, log in to your account on hertz.co.uk. Your total balance will display next to the "Use My Hertz Gold+ Points" link at the top of the page. For details, click "Rewards Account Activity."

Some of your rentals may not be eligible to receive Hertz Gold+ points. Click here to see the list of countries and locations that do not award Hertz Gold+ points.

Points are valid for five years from the date that they were earned. If a Hertz Gold+ member does not redeem the points within a five-year period, the points will be considered forfeited and removed. This five-year point expiration does not apply to residents of Canada.

In addition to the expiration policy above, all points in a Hertz Gold+ member's account will be forfeited and removed from a member's account after twelve months of no rental activity. Rental activity means a Hertz Gold+ point was either earned or redeemed on a rental. Point transfer to a partner company does not count as rental activity.

Bonus points- Many times points earned in connection with a limited time promotion ("Bonus Points"), will carry an earlier expiration date. This date will always be disclosed in the terms and conditions of the Bonus Points promotion.

Log in to your account on hertz.co.uk homepage and click "My Account." Your total balance will display next to the "Use My Hertz Gold+ Points" link at the top of the page. For details, click "Rewards Account Activity."

If you believe you are missing any points, you can request a retroactive credit up to six months from the rental return as long as you were a Hertz Gold+ member at the time the rental occurred.

See "How do I receive points for past rentals?" for details.

AnyDay Rewards are not subject to blackout periods and may be used during the busiest travel periods. Standard Rewards are available during all but the busiest travel periods and require fewer points to redeem than AnyDay Rewards.

To see the list of dates and cities that require AnyDay Rewards redemptions, please log in to hertz.co.uk and click "My Account," followed by "Use My Points." Next, you will see a link to our "Terms and Conditions." Review them to find the AnyDay Rewards periods by country.

To view the AnyDay calendar click here.

You can transfer or receive Hertz Gold+ points to or from any immediate family member who is also a Gold member, at most once per calendar year. Your immediate family member must have had at least one rental activity in the prior 12 months. Activity means a GPR point was either earned or redeemed on a rental. You may be eligible to transfer points more than once per calendar year in the event of death or divorce (official documentation stating such will be required).

Please ensure the transfer is initiated/requested by the owner of the point balance. Requests made by the receiver of the current point balance will be declined. Transfers can only be made between Hertz Gold+ accounts, and not for redemption toward an airline/hotel/AmTrak account.

In the United Kingdom, France, Ireland and Spain please call 087084488444; Germany call 01806 33 35 35; Italy +39 0645252588; Benelux 02 726-4950, and ask for a transfer of points.

The spouse/domestic partner should sign up for a FREE Hertz Gold+ membership via hertz.co.uk. Once he or she is enrolled in the program, he or she will have to complete one rental. Once rental is complete, you may call the Awards Desk to transfer points.

If both memberships are at least 72 hours old and have had at least one rental activity, transferred points are viewable on hertz.co.uk within 24 hours of transfer. However, a sales specialist will be able to see the transfer of points that same day and can apply the points to a future reservation. The Awards Desk will transfer you to the Sales area to book the reservation.

Account statements are available online:

Log in at hertz.co.uk

1. Click "My Account" followed by "Rewards Account Activity."
2. Here you will find your Hertz Gold+ points activity for the current month and previous 24 months of points activity.

Information on your account reflects activity through the end of the month prior to when you receive the email. Base points earned from rentals are updated within four days after your last completed rental. For the most current data and for up-to-date information on your account, log in at Hertz.co.uk, and go to My Account.

The points balance on your account summary shows the unexpired number of Hertz Gold+ points that are currently available on your account for redemption as of the end of the prior month.

For example:

- You need 800 points to redeem for a reward weekend rental day.
- You need 900 points to redeem for a reward weekday rental.

Remember, when you redeem points for rentals, the points apply to the base rate. You are responsible for any additional costs associated with your reward rental which may include governmental surcharges, taxes, tax reimbursement, vehicle license fees, airport related fees, fuel purchase option, refuelling, excess mileage charge, insurance and optional items. Please note these additional charges vary based on many factors and may exceed the base rate of your rental.

If you checked your points status online, please remember that total points are accurate as of four days after your last completed rental. If you believe you are missing any points, you can request a retroactive credit up to six months from the rental return. You must log in to your Hertz Gold+ account on the Hertz.co.uk home page and click on My Account in the top navigation bar, followed by Use My Points. Click on the Use My Points link and on the next page click Missing Points Request and complete the online form.

To earn Hertz Five Star status, you must complete 3 car rentals or spend $1,000, excluding taxes, over a 12-month period.

• Earn 25% more rewards points toward free* car rental days on qualified rentals
• Enjoy one-car-class upgrades at participating locations (subject to availability)
• Drop your keys and go at select locations with Hertz e-return
• Choose a vehicle from the Hertz Five Star® section at locations with Hertz Ultimate Choice
• Add a spouse or domestic partner as an additional driver for free

* Points are earned and redeemed on per day time and mileage charges only. Taxes, fees and options are excluded.

To earn Hertz Five Star status, one of the following must be met within the calendar year:**

• 3 rentals
• $1,000 in car rental spend excluding taxes, fees and options

**The qualifying rental count and car rental spend is based on rentals between January 1 through December 31 of each year and will be reset on January 1 of the following year.

To earn Hertz President's Circle status, you must complete 15 car rentals or spend $3,000, excluding taxes, over a 12-month period.

• Earn 50% more rewards points toward free* car rental days on qualified rentals
• Guaranteed one-car-class upgrades with a maximum upgrade to a full-size vehicle (class F) at participating locations
• Drop your keys and go at select locations with Hertz e-return
• Choose a vehicle from the President's Circle section at locations with Hertz Ultimate Choice
• Add a spouse or domestic partner as an additional driver for free
• Dedicated President's Circle call center line.

* Points are earned and redeemed on per day time and mileage charges only. Taxes, fees and options are excluded.

To earn Hertz President's Circle status, one of the following must be met within the calendar year:**

• 15 rentals
• $3,000 car rental spend excluding taxes, fees and options

**The qualifying rental count and car rental spend is based on rentals between January 1 through December 31 of each year and will be reset on January 1 of the following year.