Gold Plus Rewards^® - FAQs

Our award-winning loyalty program offers you:

• No membership fees
• Save up to 10% and get our best rate guarantee
• Skip the counter and go straight to your car at select locations
• Get expedited reservations and returns
• Earn Gold Plus Rewards^® points toward free car rental days and upgrades
• Add an additional driver for free (Spouse or civil partner)

The minimum age to join Hertz Gold Plus Rewards is 21, and customers under the age of 25 may be subject to a Young Driver’s Surcharge/Young Renter fee depending on the location and car group selected.

No. Hertz Gold Plus Rewards membership is free.

To redeem points and reserve a car online, log in to hertz.co.uk and make a reservation. Select "Use my Hertz Gold Plus Rewards Points." If your itinerary qualifies for a reward, you’ll see your options on the “Review and Book” page. For further help, view these instructions. Please keep in mind, you will still be responsible for any taxes and fees associated with the rental.

Yes. When you redeem points for rentals, the points apply to the base rate. You are responsible for any additional costs associated with your reward rental, which may include governmental surcharges, taxes, tax reimbursement, vehicle license fees, airport related fees, Fuel Purchase Option, refuelling, excess mileage charge, insurance and optional items. Please note these additional charges vary based on many factors and may exceed the base price of your rental.

Earn and redeem Hertz Gold Plus Rewards points at participating locations in the United States, Canada, Puerto Rico, St. Thomas U.S. Virgin Islands, Australia, New Zealand, Brazil, the United Kingdom, France, Germany, Norway, Denmark, Sweden, Finland, Ireland, Italy, Spain (mainland only), Belgium, Czech Republic, Slovakia, Luxembourg and the Netherlands.

Prior to September 1, 2024: If a reservation which was booked with rewards points is cancelled within 24 hours of booking, all points will be returned to the member’s account. If a reservation that was booked using points is cancelled more than 24 hours after booking, the following points will be forfeited: If a Gold member, 50% of the points used toward the booking will be forfeited; If a Hertz Five Star® member, 25% of the points used toward the booking will be forfeited; If a Hertz President’s Circle® member, all points will be returned to the member’s account. If the customer does not cancel the reservation prior to the time of pick-up and the rental vehicle is not picked up on the rental date, all the points used toward the rental amount will be forfeited, regardless of the members tier status See our full point cancellation policy here.

Effective September 1, 2024: If a reservation which was booked with rewards points is cancelled any time before scheduled pickup, all points will be returned to the member’s account. If the reservation is not cancelled before this time, all points redeemed on this rental will be forfeited.

You must be a member of Hertz Gold Plus Rewards^® in order to earn points, and only members with an address in the following countries may participate:

• EUROPE
  Belgium, Denmark, France, Finland, Germany, Ireland, Italy, Luxembourg, the Netherlands, Norway, Spain (mainland only), Sweden, Switzerland, the United Kingdom, Czech Republic and Slovakia
• NORTH AMERICA AND U.S. TERRITORIES
  United States, Bermuda, Canada, Mexico, American Samoa, Guam, Northern Marianas, Puerto Rico, St. Croix, St. John, St. Thomas
• CARIBBEAN
  Anguilla, Aruba, Barbados, Bahamas, British Virgin Islands, Cayman Islands, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, Netherlands Antilles, San Marino, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Trinidad and Tobago,Turks and Caicos
• CENTRAL AND SOUTH AMERICA
  Argentina, Bolivia, Brazil, Belize, Chile, Colombia, Costa Rica, Ecuador, Falkland Islands, French Guiana, Guatemala, Guyana, Honduras, Nicaragua, Panama, Peru, Paraguay, Suriname, El Salvador, Uruguay, Venezuela
• ASIA-PACIFIC
  Australia, China, Japan, New Zealand, Palau, Singapore, South Korea

To earn Hertz Gold Plus Rewards^® points automatically on all your qualified rentals, update your member profile:

1. Log in at hertz.co.uk
2. At the top navigation bar, click on "My account," and then "My Profile."
3. Click “Edit” under “Membership Details.” Then check the Hertz Gold Plus Rewards^® box and click “Update.”

If reserving by phone, tell the Hertz representative you would like to start earning Hertz Gold Plus Rewards^® points.

No, if you choose to enter a frequent traveller program and number you will not earn Hertz Gold Plus Rewards^® points.

Yes, if your qualifying rental included the correct promotion code and/or CDP number and the rental occurred in the past six months and qualified for the promotion.

See “How do I receive points for past rentals?” listed below for details.

To request retroactive credit for Hertz Gold Plus Rewards^® points, log in to your Hertz Gold Plus Rewards^® account on hertz.co.uk. Then click “My Account,” followed by “Use My Points.” Click the “Missing Points Request” and complete the online form.

To check your point balance online, log in to your account on hertz.co.uk. Your total balance will display next to the “Use My Gold Plus Points” link at the top of the page. For details, click “Rewards Account Activity.”

Some of your rentals may not be eligible to receive Gold Plus Rewards points. Click here to see the list of countries and locations that do not award Gold Plus Rewards points.

Points are valid for five years from the date that they were earned. If a Hertz Gold Plus Rewards member does not redeem the points within a five-year period, the points will be considered forfeited and removed. This five-year point expiration does not apply to residents of Canada.

In addition to the expiration policy above, all points in a Hertz Gold Plus Rewards member’s account will be forfeited and removed from a member’s account after twelve months of no rental activity. Rental activity means a Hertz Gold Plus Rewards point was either earned or redeemed on a rental. Point transfer to a partner company does not count as rental activity.

Bonus points- Many times points earned in connection with a limited time promotion (“Bonus Points”), will carry an earlier expiration date. This date will always be disclosed in the terms and conditions of the Bonus Points promotion.

Log in to your account on hertz.co.uk homepage and click “My Account.” Your total balance will display next to the “Use My Gold Plus Points” link at the top of the page. For details, click “Rewards Account Activity.”

If you believe you are missing any points, you can request a retroactive credit up to six months from the rental return as long as you were a Hertz Gold Plus Rewards^® member at the time the rental occurred.

See “How do I receive points for past rentals?” for details.

AnyDay Rewards are not subject to blackout periods and may be used during the busiest travel periods. Standard Rewards are available during all but the busiest travel periods and require fewer points to redeem than AnyDay Rewards.

To see the list of dates and cities that require AnyDay Rewards redemptions, please log in to hertz.co.uk and click “My Account,” followed by “Use My Points.” Next, you will see a link to our “Terms and Conditions.” Review them to find the AnyDay Rewards periods by country.

To view the AnyDay calendar click here.

You can transfer or receive Hertz Gold Plus Rewards® points to or from any immediate family member who is also a Gold member, at most once per calendar year. Your immediate family member must have had at least one rental activity in the prior 12 months. Activity means a GPR point was either earned or redeemed on a rental. You may be eligible to transfer points more than once per calendar year in the event of death or divorce (official documentation stating such will be required).

Please ensure the transfer is initiated/requested by the owner of the point balance. Requests made by the receiver of the current point balance will be declined. Transfers can only be made between Hertz Gold Plus Rewards accounts, and not for redemption toward an airline/hotel/AmTrak account.

In the United Kingdom, France, Ireland and Spain please call 087084488444; Germany call 01806 33 35 35; Italy +39 0645252588; Benelux 02 726-4950, and ask for a transfer of points.

The spouse/domestic partner should sign up for a FREE Hertz Gold Plus Rewards^® membership via hertz.co.uk. Once he or she is enrolled in the program, he or she will have to complete one rental. Once rental is complete, you may call the Awards Desk to transfer points.

If both memberships are at least 72 hours old and have had at least one rental activity, transferred points are viewable on hertz.co.uk within 24 hours of transfer. However, a sales specialist will be able to see the transfer of points that same day and can apply the points to a future reservation. The Awards Desk will transfer you to the Sales area to book the reservation.

Account statements are available online:

Log in at hertz.co.uk

1. Click “My Account” followed by “Rewards Account Activity.”
2. Here you will find your Gold Plus Rewards^® points activity for the current month and previous 24 months of points activity.

Information on your account reflects activity through the end of the month prior to when you receive the email. Base points earned from rentals are updated within four days after your last completed rental. For the most current data and for up-to-date information on your account, log in at Hertz.co.uk, and go to My Account.

The points balance on your account summary shows the unexpired number of Gold Plus Rewards points that are currently available on your account for redemption as of the end of the prior month.

For example:

- You need 800 points to redeem for a reward weekend rental day.
- You need 900 points to redeem for a reward weekday rental.

Remember, when you redeem points for rentals, the points apply to the base rate. You are responsible for any additional costs associated with your reward rental which may include governmental surcharges, taxes, tax reimbursement, vehicle license fees, airport related fees, fuel purchase option, refuelling, excess mileage charge, insurance and optional items. Please note these additional charges vary based on many factors and may exceed the base rate of your rental.

If you checked your points status online, please remember that total points are accurate as of four days after your last completed rental. If you believe you are missing any points, you can request a retroactive credit up to six months from the rental return. You must log in to your Hertz Gold Plus Rewards account on the Hertz.co.uk home page and click on My Account in the top navigation bar, followed by Use My Points. Click on the Use My Points link and on the next page click Missing Points Request and complete the online form.

To earn Hertz Five Star status, you must complete 10 car rentals or spend $2,000, excluding taxes, over a 12-month period.

• One-car-class upgrades at participating locations (subject to availability) to a full-size class vehicle (maximum); not valid on rentals over 28 days nor Hertz Premium, Hertz Collections, Local Collection (e.g. Selezione Italia, British Collection, Voyage à la Française, American Collection) vehicles.
  Subject to vehicle availability, one-car-class upgrade is offered at participating Hertz locations in the U.S., Canada, Namibia, South Africa and participating airport locations in Europe (Brussels, Berlin, Dusseldorf, Frankfurt, Hamburg, Munich, Stuttgart, Helsinki, Oslo, Rovaniemi, Turku, Paris Orly, Paris Charles de Gaulle, Marseille, Nice, Toulouse, Lyon, Bordeaux, Athens, London Heathrow, London Gatwick, Manchester, Edinburgh, Birmingham, Dublin, Milan Linate, Milan Malpensa, Rome Fiumicino, Amsterdam, Vienna, Lisbon, Madrid, Barcelona, Stockholm, Goteborg, Geneva and Zurich) with a 48-hour advance reservation. Maximum upgrade is to a full-size car with a minimum reserved compact vehicle. For compact, four-door rentals, maximum upgrade will be to a full-size, four-door car. The upgrade is to the next car class only. This excludes special equipment such as minivans, SUVs and Hertz Collections vehicles. Upgrades do not apply to rentals longer than 28 days.
• Earn 25% more points on Gold Plus Rewards points on all qualified rentals.*
• No additional driver fee for a spouse or domestic partner
• Hertz Gold Plus Rewards^® points for free rental days around the world *The qualifying rental count is based on rentals between January 1 thru December 31 of every year and will reset on January 1 of the following year.

To earn Hertz President's Circle status, you must complete 15 car rentals or spend $3,000, excluding taxes, over a 12-month period.

• Confirmed one-car class upgrades at participating locations to a full-size class vehicle (maximum); not valid on rentals over 28 days nor Hertz Premium, Hertz Collections, Local Collection (e.g. Selezione Italia, British Collection, Voyage à la Française, American Collection) vehicles
  Guaranteed one-car-class upgrade is available with a minimum 48-hour advanced reservation. One-car-class upgrade is offered at participating Hertz locations in the U.S., Canada, Namibia, South Africa and participating airport locations in Europe (Brussels, Berlin, Dusseldorf, Frankfurt, Hamburg, Munich, Stuttgart, Helsinki, Oslo, Rovaniemi, Turku, Paris Orly, Paris Charles de Gaulle, Marseille, Nice, Toulouse, Lyon, Bordeaux, Athens, London Heathrow, London Gatwick, Manchester, Edinburgh, Birmingham, Dublin, Milan Linate, Milan Malpensa, Rome Fiumicino, Amsterdam, Vienna, Lisbon, Madrid, Barcelona, Stockholm, Goteborg, Geneva and Zurich) with a 48 hour advance reservation. Maximum upgrade is to a full-size car with a minimum reserved compact vehicle. For compact, four-door rentals, maximum upgrade will be to a full-size, four-door car. Guaranteed upgrade is to the next car class only. This excludes special equipment such as minivans, SUVs and Hertz Collections vehicles. Upgrades do not apply to rentals longer than 28 days.
• 50% bonus on Gold Plus Rewards Points on all qualified rentals*
• No additional driver fee for a spouse or domestic partner.
• Hertz Gold Plus Rewards^® points for free rental days around the world.*The qualifying rental count is based on rentals between January 1 thru December 31 of every year and will reset on January 1 of the following year.