Time to drop off your rental back at the airport? Here’s everything you need to know.
Where to return your hire car
When your trip comes to an end, you can return your vehicle at the arranged vehicle drop-off time and location specified when you booked your rental. This will be on your rental receipt or ask a member of Hertz staff to clarify. The Hertz car hire rental bays are on Hartmann Road, just a couple of minutes from the main terminal.
What to do when you return your hire car
Be sure to return the vehicle at your allocated date and time. We recommend returning the car early to avoid any delays. You just need to speak with a member of our staff at the Hertz car rental bays to hand in your keys and complete your return. Once returned, we will complete a vehicle inspection and then you’re good to go.
How to extend your hire car booking
Want to extend your car hire from London City Airport? No problem, you can do this using our online Hertz booking tool, simply sign in and amend your booking. Or contact the branch directly to discuss extending your rental. Please note, further information such as your driver’s license information and rental records may be required.
FAQs
What are the refuelling options?
There are multiple options for refuelling your Hertz car hire. Simply choose which option suits your trip when you book. These include:
- Fuel Purchase Option (FPO)- this option means you can purchase a full tank with your car hire ahead of your pick-up date. Once you’re done using the car, you can return the vehicle without having to refuel.
- Full-to-Full- this option means that you will return the car when fully fuelled. You can go for this option if you plan to cover short distances.
- Hertz refill the tank on return- if you don’t have time to fill up the car on return and have not opted for FPO, we will charge you a price per litre to fill the tank plus a service charge for re-filling the tank for you.
You can find out more information in our fuel policy guide.
Will I be charged for returning the vehicle late?
You may be granted a 29-minute ‘grace period’ for late car rental returns. If you return the vehicle any later than this, you could be charged for an extra day’s rental. This is up to the rental location’s discretion.
What payment methods are available for my London City Airport car hire?
You can pay to hire a car at London City Airport online via debit, credit or a prepaid card. The card or prepaid card used for payment must be in the name of the main driver the rental vehicle or we will not be able to accept. This card must also be present during pick-up as a guarantee.
Check our Forms of Payment for a detailed guide.
Will I get Liability Protection with my car rental?
Our Rental Agreement does not include Liability Protection. However, if the rental car is involved in an accident or is stolen, you may still have coverage. It is important to note that you may still be responsible for paying any excess charges that apply.
Read more on insurance, coverage and excess when you hire a car with Hertz.
What accessibility options are available?
Hertz works with mobility companies to provide Adapted Vehicle Hire options. These modified vehicles are designed to cater to those with special accessibility requirements, including wheelchair users.
Get more information about our accessibility options.
