Our Hertz Customer Relations team aim to resolve all complaints Quickly and fairly, please visit our FAQ section here for Further Information.

If you have exhausted our complaints procedure with regards to a UK rental, you can complain to our trade association the British Vehicle Rental and Leasing Association who are a Trading Standards Institute approved alternative dispute resolution provider.

If you have exhausted our complaints procedure with regards to a European cross border rental, you can complain to the European Car Rental Conciliation Service who are also a Trading Standards Institute approved alternative dispute resolution provider.