What happens if the vehicle breaks down or if I have an accident?

At a Glance

  • Contact Hertz roadside assistance immediately if your rental car breaks down or you have an accident.
  • Hertz will assist with repairs or arrange a replacement vehicle.
  • You should report any accidents to local authorities as required.
  • You may need to submit a Vehicle Incident Report with the vehicle upon return.

Breaking it Down

If your Hertz rental car breaks down or you are involved in an accident, immediately contact Hertz roadside assistance using the emergency number provided with your rental documents. Please refer to the guidelines here.

Hertz will guide you through the next steps, including arrangements for repairs or vehicle replacement. Additionally, you must report any accidents to local authorities. You may need to submit a Vehicle Incident Report with the vehicle upon return. Check out if Hertz roadside assistance is available in your location here.

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