Services for the Physically Challenged
At Hertz, we want to make your rental experience as easy and convenient as possible. A full range of special services for physically challenged renters are available to both the Hertz customer and any member of the traveling party. The basic services we offer are detailed here. If you need additional information or assistance, please ask a Hertz representative.
At most U.S. locations, cars equipped with hand controls are available at no extra charge. Reservations for cars equipped with hand controls can be automatically confirmed with as little as 8 hours notice at major airport locations, and as little as 24 hours notice at other major locations.*
One-way rentals of hand-control cars are permitted without any extra cost for the special equipment. However, certain restrictions and intercity fees do apply to all one-way rentals. Please check for details at time of reservation.
* While Hertz is able to provide hand controls on a wide variety of its rental cars, it cannot provide them on each model. Also, while Hertz makes every effort to provide its physically challenged customers with a two or four door car, Hertz cannot confirm a particular make or model.
Steering wheel spinner knobs are also available at many U.S. locations to assist physically challenged drivers. Please request at time of reservation. Automatic confirmation is usually available with as little as 24 hours notice at most major Hertz locations.
All Hertz corporate locations have designated accessible parking at car return areas. When returning your rental car to a Hertz location, you should inform the Hertz representative of any special needs, and they will direct you to the accessible parking area.
Easy Access Bus
For Hertz customers using wheelchairs, our new Easy Access bus provides an electrically-operated ramp as well as two ADA* compliant wheelchair positions. Wider doors, spacious aisles, and waist high luggage racks are also designed to make traveling easier and more comfortable.
* Americans With Disabilities Act
Hertz Reservation System
To ensure that your specific needs are met, Hertz Hypertrax technology allows our system to identify five different special needs: left-hand controls; right-hand controls; steering wheel spinner knobs; visual impairment; and a customer with a disability or that a member of the traveling party has a disability.
Toll-Free Reservation Numbers
Hertz reservations for cars anywhere in the world are made by calling a toll-free number.
In the United States
For U.S. reservations: 1-800-654-3131
For international reservations: 1-800-654-3001
Telephone Service for the Hearing Impaired
For hearing impaired and speech impaired customers, the Hertz Worldwide Reservation Center can be contacted using the Telephone Device for the Deaf (TDD) 24 hours a day. Just call toll-free: 1-800-654-2280.
Drivers for the Blind or Physically Challenged
Drivers for the blind or physically challenged who hold a valid driver's license and are at least 25 years of age may drive a Hertz car rented by the person for whom they are driving. Such drivers are considered to be authorized operators under the terms of the Hertz Rental Agreement. When reserving a car, you must advise Hertz that you are visually or physically challenged and that you will be renting a car and providing a licensed driver. You must also be present at the Hertz counter at the time of rental.