Car Hire

Services for the Physically Challenged


At Hertz, we want to make your rental experience as easy and convenient as possible. A full range of special services for physically challenged renters are available to both the Hertz customer and any member of the traveling party. The basic services we offer are detailed here. If you need additional information or assistance, please ask a Hertz representative.
Hand controls
At selected corporate locations around Australia, ars equipped with hand controls are available at no extra charge. Hand controls are available in our Fullsize Sedan cars (Ford Falcon or similar). The hand controls are fitted to the brake and accelerator pedals via the steering column (steering wheel knob). Reservations for cars equipped with hand controls require 3 days advance reservation or notice.
One-way rentals of hand-control cars are permitted without any extra cost for the special equipment. However, certain restrictions and fees do apply to all one-way rentals. Please check for details at time of reservation.


Hand Controls are available at the following loctions:

  • Melbourne, Sydney, Brisbane, Adelaide and Perth cities and airports
  • Coolangatta airport
  • Surfers Paradise


Accessible Parking

All Hertz corporate locations have designated accessible parking at car return areas. When returning your rental car to a Hertz location, you should inform the Hertz representative of any special needs, and they will direct you to the accessible parking area.


Drivers for the Blind or Physically Challenged

Drivers for the blind or physically challenged who hold a valid driver's licence and are at least 25 years of age may drive a Hertz car rented by the person for whom they are driving. Such drivers are considered to be authorized operators under the terms of the Hertz Rental Agreement. When reserving a car, you must advise Hertz that you are visually or physically challenged and that you will be renting a car and providing a licensed driver. You must also be present at the Hertz counter at the time of rental, and complete an Additional Driver Agreement (ADA) form. 


How to Book

For more details or bookings, click here  to find out how to contact your local Hertz Reservation Centre.