| 1. Hertz allows you to cancel a prepaid reservation:|
a. online by the 'Modify/Cancel' reservation page
b. by calling the Internet Helpdesk
2. A full refund of the prepaid reservation will be made:
- Hertz (for reservations placed before 30 April 2018 midnight, for pick-up at any time):
a. If the cancellation is made within 7 days of the time the reservation was placed;
b. Less an administration charge as per table below if the cancellation is made after 7 days of the time the reservation was placed;
- Hertz (for reservations placed after 30 April 2018 midnight, for pick up at any time):
a. If the cancellation is made no later than midnight two days before the date of your scheduled pick-up;
b. Less an administration charge as per table below if the cancellation is made after this time.
3. Refunds will be made to the credit card that the original booking was made on.
NO SHOWS/LOST RENTALS
|1. If you fail to cancel your reservation prior to the Pick Up Time and do not collect the vehicle on the Pick Up Date, or if you fail to comply with the pick-up terms (refer Rental Qualifications & Requirements), we reserve the right to make a No Show/Lost Rental Charge as per table below which recovers our administration costs and compensates us for our inability to rent the vehicle when it was reserved for your use: |
CHANGES AT TIME OF PICK UP
If at the time of vehicle collection you wish to rent a larger car or rent for a longer period, you may do so, subject to availability, on payment of additional charges. Such charges will be quoted in the currency of the renting country and may be at a higher rate than those previously quoted.
Please note that we are unable to give a refund if you return the vehicle early.
LATE RETURN CHARGE
Currently applicable only to rentals with a destination in Europe.
We reserve the right to make a Late Return Charge of EUR 11.50, GBP 10.00 depending on your destination country, to compensate us in part for the costs we incur in finding an alternative vehicle to satisfy our next booking for your vehicle and for our administration costs in contacting you to return the vehicle.