|Hertz allows you to cancel prepaid and pay at location reservations. |
a. Online by the ‘Modify/Cancel’ reservation page.
b. By calling customer care.
a. If the cancellation is made before midnight two days before the date of your scheduled pick-up, we will fully refund your prepayment without charges (e.g. if your scheduled pick-up date is Saturday 14 March and you can cancel by 23:59 on Thursday 12 March).
b. If the cancellation is made after this time and before the scheduled pick-up time, we will refund your prepayment less an administration change as per the table below.
Refunds will be made to the credit or debit card that the original booking was made on.
c. Failure to cancel the reservation before your scheduled pick-up time will result in a No-Show/Lost Rental Charge as per below.
PAY AT LOCATION RESERVATIONS
a. Pay at location reservations can be cancelled any time before your scheduled pick-up time without an administrative charge. b. Failure to cancel the reservation before your scheduled pick-up time will result in a No-Show/Lost Rental Charge as per the below.
NO SHOWS/LOST RENTALS
1. If you fail to cancel your reservation prior to the Pick-Up time and do not collect the vehicle on the Pick-Up date, or if you fail to comply with the pick-up terms (refer to Rental Qualifications & Requirements), we reserve the right to make a No Show/Lost Rental Charge as per table below which recovers our administration costs and compensates us for our inability to rent the vehicle when it was reserved for your use.
2.For prepaid reservations, we will refund your prepayment less the No/Show/Lost Rental Charge, if you contact us within 90 days of the Pick-Up Date using the Hertz online customer service web form.
CHANGES AT TIME OF PICK UP
If at the time of vehicle collection you wish to rent a larger car or rent for a longer period, you may do so, subject to availability, on payment of additional charges. Such charges will be quoted in the currency of the renting country and may be at a higher rate than those previously quoted.
Please note that we are unable to give a refund if you return the vehicle early.
LATE RETURN CHARGE
Currently applicable only to rentals with a destination in Europe.
We reserve the right to make a Late Return Charge of EUR 11.50, GBP 10.00 depending on your destination country, to compensate us in part for the costs we incur in finding an alternative vehicle to satisfy our next booking for your vehicle and for our administration costs in contacting you to return the vehicle.