INFORMATION RELATING TO CORONAVIRUS (COVID-19)
As the impact of the Coronavirus (COVID-19) continues to evolve, please know we remain committed to providing you with the exceptional experience and service you expect from Hertz.The safety and wellbeing of our customers and employees is always our top priority.
We are closely monitoring the spread of COVID-19 and following the advice of government and health authorities to make sure we are taking the right actions to protect our customers, employees and the communities where we operate.
It is our mission to maintain the high standards for safety and cleanliness that customers expect of our brands. In addition to practicing preventative measures to reduce the spread of germs within our facilities, all our vehicles go through a rigorous, multi-step cleaning process for each rental. We remain vigilant in upholding these practices and will take additional precautions as recommended by the Centres for Disease Control & Prevention (CDC), World Health Organization (WHO) and local governments to minimise the risk to our customers and employees.
Are you cleaning your cars any differently? Have any of our operational protocols changed?
For our vehicles, we have reinforced our rigorous cleaning process which includes priority areas such as door handles, steering wheel, dashboard, console, seats, etc. Before we rent any vehicle, it is cleaned and disinfected to follow WHO guidelines with our 15-point cleaning process. We use government authorized and registered, virucidal cleaners and disinfectants following each country’s specific regulations.
In addition, around the world, we have enhanced our cleaning methods at our locations and our shuttle buses including using approved disinfectant to regularly wipe down high-touch areas such as door handles, counters, kiosks and other hard surfaces.
We’ve added more alcohol-based hand sanitizers and asking employees to take important hygiene steps, including frequent handwashing and staying home if unwell.