Tolls, ferry charges and electronic toll systems (e toll)

During the rental period, you are fully responsible for the payment of all tolls, ferry charges and similar road or usage fees incurred in connection with your use of the vehicle, regardless of the method of collection (including, but not limited to, physical toll booths, license plate recognition systems or electronic toll systems (e toll)).



In countries or areas where tolls are collected based on license plate recognition (without physical barriers or on-site notifications), you are responsible for correctly and timely registering the vehicle with the relevant toll provider(s) and for ensuring timely payment of all amounts due.



If any tolls or ferry charges are not paid (on time) and Hertz receives a request for payment, fine, surcharge or any related charges from a third party, Hertz reserves the right to charge you the full amount of such costs, together with an administration fee of €32.50 per event (or the applicable fee at the time).



You are also responsible for deregistering the vehicle from any toll or e Toll registration immediately upon termination of the rental. If you fail to deregister the vehicle in a timely manner, you remain liable for all resulting costs, including charges incurred by third parties after the end of your rental period.



Hertz accepts no liability for:

  • failure to receive notifications of toll transactions;
  • incorrect or incomplete registrations made by you;
  • any additional charges resulting from failure to timely register or deregister the vehicle.

Traffic fines – how does it work?

Hertz automatically files an objection against all traffic fines we receive via the CJIB or other government authorities. Based on the violation, we determine who the renter of the vehicle was on the relevant date.

What happens next?

After the objection is accepted, the authority sends a new fine directly to the renter. This new fine includes a new payment deadline, a new payment reference, and a new objection period. The fine must be paid directly to the issuing authority. Hertz has no visibility on when this new notice will be issued. Only if the objection is rejected may the renter, in exceptional cases, receive an invoice from Hertz.

Important information

It is not possible to transfer a fine from the renter to the driver. According to the Dutch “Wet Mulder”, we are always required to identify the renter:

  • If you rent privately and at your own expense, you are considered the renter.
  • If you rent on behalf of a company, the company is considered the renter (not the driver).
  • If the renter is a company, the company is responsible for recovering any costs from the driver.

Serious offences

In the case of criminal fines or official notifications, we are legally required to provide the driver’s details (name, address, date of birth, and phone number) to the CJIB.



The renter is obliged to supply these details fully to Hertz. If the renter is a company, the company itself is responsible for registering the drivers.

Administrative fees for fines

If we receive a traffic or parking fine for your rental car, we will charge an administrative fee of €32.50 (including VAT) per fine. These fees cover the processing of the fine and are permitted under the rental terms and conditions.

What can you expect?

  • The administrative fee is invoiced separately.
  • The fine itself must be paid directly to the relevant authority.
  • In some cases (for example parking fines or foreign fines), Hertz pays the fine. In that case, you will receive one invoice including both the fine amount and the administrative fee.

Payment

If the amount has not been automatically charged to your credit card, you can easily pay via:

Copy of your fine

You can request a copy using your invoice details:

Let op:

  • Please note: this copy is issued in Hertz’s name and cannot be used for payment. You will receive a new fine later in your own name with a new due date and a new reference number.
  • Registration plates from other countries Please contact: customer-relations-ne@hertz.com.