• When you collect your vehicle you will need the credit card you used to make your booking (if you used a debit card, you will need that card plus a valid credit card in your name) and a full and current driving licence for each driver.

• Please note: we will block an amount on your credit/debit card equal to the anticipated cost of your rental over and above the amount paid at the time of reservation.
• Most locations accept the majority of debit cards. If you have questions about the acceptability of your form of payment, please check "Rental Qualifications & Requirements" below.
• Although we try to ensure that all prices quoted on our websites are accurate, errors may sometimes occur. We will inform you as soon as possible if we discover an error in the price of your reservation and give you the opportunity to confirm your booking at the correct price or cancel your usual cancellation charges will not apply if you choose to cancel. If you cancel and you have already paid for your rental, you will receive a full refund. If we are unable to contact you we will treat your reservation as cancelled.
• An additional daily charge may apply for renters under 25 (see "Rental Qualifications & Requirements" below).
• Estimated amount to be paid at the counter is based on available information at the time of reservation for renters age 25 and older. This does not include any additional items you may choose at the location, such as refuelling, LDW, etc.
• Where the booking is a prepaid booking and additional product have been selected, the total charge is estimated based on local currency conversion, where applicable, at time of booking, and is subject to exchange rate fluctuation at time of pick up for any additional products selected.

• You can amend your reservation free of charge online at ryanair.hertz.com, or you can Contact Us, although we reserve the right to charge an administration fee.
• If you make a change we will recalculate your rental charges based on current prices, which may be more or less than the price originally booked. Please note that you must use the same credit card you used to make the original booking or you will need to cancel (see Cancellations below) and make a new reservation.
• We are unable to accept changes to the renter or the pick up location. If you want to change these, you will need to cancel (see Cancellations below) and make a new reservation.

• If you wish to rent a larger car or rent for a longer period, you can make these changes on pick up, subject to availability, on payment of additional charges, which will be quoted in the currency of the renting country.
• Please note that prepaid vouchers can only be used for rentals on the actual date quoted on the reservation. If you wish to change the pick-up date you must cancel (see Cancellations below) and re-book.

• You can cancel your reservation online at ryanair.hertz.com, or you can Contact Us.
• If you cancel within 7 days of the original booking time we will refund your reservation in full. An administration charge of EUR 45 will apply if the cancellation is made after this time and will be taken from the credit card you used to make your booking.

• If you pre-paid, fail to cancel your reservation and do not collect the vehicle on the pick up date, we reserve the right to make a No Show / Lost Rental Charge of EUR 95, which recovers our administration costs and compensates the Firefly company providing your rental for their inability to rent the vehicle when it was reserved for your use.
• In this case we will refund your prepayment, less the No Show/Lost Rental Charge, if you write to us within 90 days of the pick up date at Hertz Prepaid Accounting Department, Hertz Europe Service Centre, Swords Business Park, Swords, Co. Dublin, Ireland requesting repayment and enclosing a copy of your Reservation Confirmation.

• If you prepaid or you pay at location, we reserve the right to make a Late Return Charge of EUR 11.5, GBP 10, CHF 14, SEK 102, NOK 92, DKK 87, RUB 499, AED 56, SAR 56, QAR 55, KWD 4, OMR 5.80, BHD 5.70, USD 15, PLN 50, ZAR 151, depending on your destination country, to compensate us in part for the costs we incur in finding an alternative vehicle to satisfy our next booking for your vehicle and for our administration costs in contacting you to return the vehicle. Currently applicable only to rentals with a destination in Europe.

• These reservation terms cover your booking with us (Hertz Europe Service Centre Limited, a company registered in Ireland) and are governed by Irish law. Your rental terms will be given to you by the Hertz company that provides your rental vehicle and will be governed by local law.
• Acceptance of your reservation and completion of this contract for provision of a rental vehicle will occur when the vehicle is made available for your use on the agreed pick up date by the Hertz company providing your rental.

RENTAL QUALIFACATIONS AND REQUIREMENTS

For Rental Qualifications and Requirements relevant to the country you are renting in, please click on the appropriate link below.