T&C

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OUR TERMS AND CONDITIONS

Your Dream Collection rental is provided by City Group Inter-Rent plc - 447 Kenton Road – Harrow – Middlesex - HA3 0XY, except for the Aston Martin DB9, Bentley Flying Spur, Bentley Continental GT Coupe, Mercedes C 63 AMG, Nissan GT-R and Range Rover Vogue provided by Hertz UK – Hertz terms and conditions apply.

  • GENERAL CONDITIONS  

    All rental prices and charges shown include VAT unless stated otherwise.

    Minimum rental period is 48 hours with the maximum rental period being 90 days. Rental periods over 90 days, must be agreed with Dream Collection.

    Drivers must be minimum 30 years or over.

    Drivers must hold a current valid driving licence (for extra EU citizens an international driving permit (IDP) might be requested) and held it for at least five years. Please also follow instructions here for the new driving licence rules.

    All hires are subject to the excess tariff shown. No excess waiver is offered.

    All rental prices include 100 free miles per day

    All rentals from Manchester location have a min 7 days rental charge plus an addition Delivery and Collection fee of £500

    All rentals from Gatwick location have a min 3 days rental charge plus an addition Delivery and Collection fee of £114

  • RENTAL PERIOD  

    Rates apply per day (24 hours).

    If the vehicle is returned more with more than a two hours delay, the price of an extra day rental will be charged.

    Minimum hire periods may apply to Weekends and Bank/Public holidays and to some locations.

    Rates apply per day (24 hours).

    If the vehicle is returned more with more than a two hours delay, the price of an extra day rental will be charged.

    Minimum hire periods may apply to Weekends and Bank/Public holidays and to some locations.

  • DRIVING LICENCE AND IDENTIFICATION  

    Drivers must hold a current, valid UK driving licence and held for at least five years with a maximum of six points at time of rent. Any drink driving offense must be at least five years prior at time of rent.

    For international drivers, a valid international permit (IDP) needs to be presented in addition to a valid driving licence.

    Endorsed licences may be accepted at the discretion of Dream Collection. Please check at the time of the booking.

    Driver must present their passport at time of rent (this applies to any additional drivers too)

    The driver is also required to:

    1) Present two credit cards, both being in the same name.

    2) Provide both a valid landline and mobile number prior to vehicle pick up.

    3) Identification/Documentation Retention.

    The following documentation will need to be photocopied and retained at time of rent:

    1) Passport

    2) Driving Licence. See here for details

    3) For customers unwilling to allow their credentials to be photocopied, Hertz reserves the right to refuse the rental.

  • BOOKING & PAYMENT  

    Payment is accepted only by credit card (prepaid cards are not accepted). Two credit cards are required.

  • ADDITIONAL DRIVERS  

    Two drivers are permitted, provided that the additional driver meets the above criteria, signs the rental agreement and produces the required documentation (driving licence and valid ID) and an additional charge will apply for the additional driver.

    Dream Collection reserves the right to refuse hire without reason.

  • CANCELLATIONS  

    Pre-paid rentals will not be refunded.

    For all other rentals, there a no cancellation fees.

  • VEHICLE COLLECTION AND RETURN  

    Vehicles are available for pick-up between the hours of 6.00am and 10.00pm.

    Vehicles must be returned to the same location as pick up unless authorised in advance by Dream Collection.

    If Dream Collection have agreed for the vehicle to be returned outside of office hours, the customer will remain responsible for the vehicle and its conditions until it is re-inspected by a member of our staff, and maybe subjected to additional charges.

    Dream Collection cars are available in the UK only in three Hertz locations: London Heathrow, London Bayswater - and London Gatwick Airport.

  • INSURANCE  

    The rental quote includes an insurance cover although an excess does apply.

    The amount of excess varies according to the rented car and is shown at the moment of booking.

    The excess ranges from £2,000 to £20,000.

    Hertz UK reserve the right to refuse the application of any excess without reason.

    As the hirer you agree with the following statements:

    1) You are in a physical condition so as to be reasonably considered capable of driving a performance car safely.

    2) You have not been disqualified from driving within the last 5 years.

    3) You have not been involved in more than one car accident in the past 5 years (if so, written authorisation must be given to Dream Collection).

    4) You will not be engaged in any of the following: Couriering, Rallies, Trails, Track events, Private roadway, Racing, Speed testing.

  • DAMAGES, ACCIDENT AND THEFT  

    Rates include insurance cover for the authorised driver(s) only.

    The security excess will be deemed a total loss if the driver causes an accident whereby a claim is made against the - Hertz UK and Dream Collection policy.

    If the driver is involved in an accident, the security deposit will be frozen until it is confirmed that no insurance claim will arise against Dream Collection or the hirer (non-fault).

    Any damages to the car including excessive tyres and clutch wear found upon return inspection will be deducted from the security deposit held by Hertz UK.

    All accidents must be reported within 24 hours and an accident report form completed. Failure to do this may result in the insurance cover becoming invalid.

    If the car is stolen or deemed missing during the rental, the security excess deposit will be deemed a total loss.

  • PARKING, TRAFFIC AND OFFENCES / FINES  

    All fines and penalty notices will be forwarded to the customer.

    The driver is responsible for any fines and court costs for parking, traffic or other offences (including any costs which arisen if the vehicle is clamped or towed).

    If the vehicle is impounded, the customer will be liable at the advertised daily tariff rate until vehicle is released

  • MILEAGE  

    All rental prices include 100 free miles per day and thereafter mileage charges apply.

    Additional miles are charged at £3 per mile, excluding VAT.

    Any additional mile travelled will be charged at the excess rate as shown in the tariff section.

    Any unused pre-paid miles are non-refundable.

  • FUEL  

    Fuel is not included in the rental price.

    The driver is responsible for ensuring the correct type of fuel is used.

    If the wrong fuel is used the driver is liable for all costs including recovery and repair.

    All vehicles leave our locations with a full tank of fuel.

    Provided the vehicle is returned with a full tank of fuel, no refuelling charge is payable.

    If the tank is not full when returning the car, we will refuel the vehicle on the driver’s behalf. In this case, there is a fixed price per litre to pay plus a fixed admin fee.

  • FOREIGN TRAVEL  

    Vehicles cannot be taken out of mainland UK and vehicles need to be returned to the same location as pick up.

  • DATA PROTECTION  

    To meet all PID laws and regulations, Hertz agree to:

    1) Store all documents immediately after rental in a secure, locked location (only accessible by Hertz management).

    2) Documents are to be stored for 90 days after the vehicle has been returned and the rental has closed. After this 90 day period, documents will then be securely destroyed.

    3) Driver’s identification will be shredded when the vehicle is returned.